Medical Office Assistant Training Online

You can complete Ashworth College's Medical Office Assistant training at your own pace or in as little as 4 months. A skilled medical office assistant needs to not only handle a range of administrative tasks, and deal with sensitive patient relations issues, but will also need to have the knowledge and skills to assist doctors, nurses and other healthcare professionals with basic patient treatment and procedures.

The demand for qualified medical office assistants is expected to increase as the population ages, the need for medical services rises and more people gain access to insurance coverage. Ashworth College's Online Medical Office Assistant training prepares you for the National Healthcareer Association's (NHA's) Certified Medical Administrative Assistant (CMAA) certification exam. National certification of your skills may open the door to more job opportunities, increased pay and rapid professional advancement.

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Lesson Group 1: Orientation: Ashworth College Career Program

Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Allied Health Careers 

Introduction to the basic operations of allied health careers and the legal and ethical issues students may encounter while working in the many different venues available for these fields.

Lesson Group 2 – Medical and Body Systems Terminology

Medical Terminology  

Introduction to basic medical terminology and word formation; identification of the four major word parts of medical terms; building, defining, and analyzing medical terms

Body Systems 1 

Discussion of the anatomy and physiology of the integumentary, musculoskeletal, digestive, cardiovascular, lymphatic, respiratory, endocrine, and nervous systems; identification of associated terms, conditions, and abbreviations.

Body Systems 2  

Discussion of the anatomy and physiology of the urinary and reproductive systems, the specialties of gynecology, obstetrics, and neonatology, and the anatomy of the eyes and ears; identification of associated terms, conditions, and abbreviations.

Disease Processes and Surgical Procedures 

An overview of the terminology related to major chronic and infectious diseases as well as surgical treatments for those diseases.

Lesson Group 3 – Introduction to Medical Assisting

The Profession of Medical Assisting 

The history of medical assisting; educational opportunities available for medical assistants; required administrative duties, clinical skills, and professional characteristics; certifying bodies and career opportunities; modern medicine and the future of medicine; medical and surgical specialties; allied health fields; current trends in health care.

Medical Law and Ethics 

Criminal versus civil law; negligence and abandonment claims; informed consent; the Hippocratic oath; AMA Principles of Medical Ethics; standards of care; the Patient’s Bill of Rights; HIPAA requirements.

Medical Terminology Review 

Identifying, analyzing, building, spelling, and pronouncing medical terms.

Navigating and Communicating in the Medical Office 

Verbal and nonverbal communication; effective listening; feedback in patient care; assertive and aggressive behavior; general office safety measures; medical waste; OSHA standards and guidelines; universal precautions; proper body mechanics; telephone techniques and triage; handling difficult callers and emergency phone calls.

Lesson Group 4 – Administrative Medical Assisting

Patient Reception and Appointment Scheduling 

Receptionist responsibilities and legal and ethical duties; opening and closing the medical office; obtaining information from new patients; handling angry patients and waiting room emergencies; scheduling systems and equipment; maintaining correct documentation; scheduling hospital admissions and surgeries; ethical issues related to scheduling; conditions for emergencies.

Technology and Correspondence in the Medical Office 

Elements of office flow; HIPAA regulations for medical records; basic office equipment; handling drug samples; letter writing considerations; drafting, proofreading, and editing letters; preparing envelopes; mail service classifications; computer hardware, software, security, and maintenance; ergonomic workstations.

Medical Records 

Problem-oriented records; the SOAP charting method; file storage units; alphabetic, numeric, and color-coded filing systems; cross-referencing systems; quality assurance; statutes of limitations; electronic versus paper records; converting to electronic records; HIPAA compliance for electronic records; personal digital assistants.

Billing, Collections, and Financial Management 

Determining fees; billing methods and statement preparation; credit policies and collections processes; aging accounts; check writing systems; accepting third-party payments; methods for endorsing checks; recurring monthly expenses; making deposits; reconciling bank statements.

Medical Insurance and Claims 

Comparing and contrasting health maintenance organizations (HMOs), preferred provider organizations (PPOs), and traditional insurance programs; benefits and explanation of group, individual, and government-sponsored health benefits; health insurance forms; medical claim forms and the claims submission process; insurance claim security, tracking, and rejection.

Medical Coding 

Purpose of diagnostic coding; principles of ICD-9-CM and ICD-10-CM coding; basic rules and principles of CPT coding.

Medical Office Management 

The systems approach to management; personnel management duties; monthly planning and staff meetings; time management principles; the personnel policy manual and the office policy and procedures manuals; medical meetings and presentations; patient information booklets.

Lesson Group 5 – Clinical Medical Assisting

Infection Control and Vital Signs 

Standard precautions; medical and surgical asepsis; hand washing procedures; sanitation, disinfection, and sterilization; hepatitis and HIV transmission; MRSA and its repercussions; bioterrorism and biological agents; components of a medical history; weight, height, and temperature conversions; measuring body temperature, pulse rates, respiratory rates, and blood pressure.

Assisting with Physical Examinations and Medical Specialties 

Basic examination equipment, methods, and positions; preparing patients for exams; draping techniques; assisting with laboratory and diagnostic tests, procedures of the reproductive and urinary systems, and eye and ear care.

Assisting with Life Span Specialties 

Childhood growth and development patterns; measuring a child’s height, weight, head, and chest; calculating growth percentiles; the aging process and its impact on the body and the general population; legal issues and safety measures for aging patients.

Assisting with Minor Surgery and Medical Emergencies 

Types of ambulatory surgery; guidelines for surgical aseptic technique; surgical instruments and suture materials; preparing patients for surgery; informed consent; types of wounds and stages of healing; primary assessment steps; the ABCD sequence for CPR; signs of respiratory distress and chest pain; insulin shock and diabetic coma; soft-tissue wounds and burns; syncope; emergency preparedness.

The Clinical Laboratory and Microbiology 

Types and roles of clinical laboratories; OSHA regulations; Clinical Laboratory Improvement Amendments; quality assurance and quality control; laboratory equipment; laboratory request forms; test results; classification of microorganisms; guidelines for obtaining specimens; culture interpretation; sensitivity and serological testing.

Urinalysis, Phlebotomy, and Hematology 

Types of urine specimens; the physical and chemical components of urine; glucose testing and microscopic examination; pregnancy testing; quality control for urinalysis; components of blood; preparing patients for routine blood specimen collection and testing.

Radiology and Electrocardiography 

X-ray procedures, preparations, and positions; fluoroscopy, computed tomography, positron emission tomography, magnetic resonance imaging, and ultrasound; side effects and safety precautions of radiation therapy; proper storage of X-ray materials; maintenance and operation of electrocardiogram equipment; lead sensors and attachment sites; stress testing and Holter monitoring; pacemaker placement.

Pulmonary Function, Physical Therapy, and Rehabilitation 

Obstructive and restrictive pulmonary disease; pulmonary function equipment; spirometer controls; peak flow testing; pulse oximeters; physical therapy modalities; range of motion exercises; heat and cold application; adaptive equipment used in rehabilitation; body mechanics for patient transfer.

Pharmacology and Administering Medications 

Apothecary and metric system prefixes, calculations, and conversions; legal and commercial drug names; drug reference resources; oral and parenteral drug administration; drug interactions; OSHA standards for needlesticks; intramuscular injection sites; precautions for injections in children.

Patient Education, Nutrition, and Mental Health 

Teaching methods and strategies; public relations brochures; education for special populations; reasons for noncompliance; cast application, care, and removal; types of nutrients; saturated versus unsaturated fats; cholesterol; calorie consumption; dietary guidelines and diet modifications; categories of mental disorders; psychotherapy, psychopharmacology, and electroconvulsive therapy; behavioral influences; coping with stress; stages of grief.

Professionalism and Career Opportunities 

Professional skills for the workplace; conducting a personal assessment; developing a resume and cover letter; responding to advertisements; preparing for interviews.

 Close Curriculum Details

Why Ashworth College career school for your Medical Office Assistant Training?

  • Ashworth College online Medical Office Assistant program is one of the most affordable online programs available. What's more, your fee for the certification exam including interactive test prep resources, (Total $180 Value) is included as part of your tuition!
  • Your medical office assistant training program prepares you to take the National Healthcareer Association's (NHA's) Certified Medical Administrative Assistant (CMAA) certification exam. The NHA offers nationally accredited certifications approved by the National Commission for Certifying Agencies (NCCA) and to date has certified more than 450,000 allied health professionals.
  • Your medical administrative assistant training program was recently revised and features the most up-to-date information regarding HIPAA regulations, the Affordable Care Act, and U.S. Bureau of Labor trends—crucial information that helps to ensure accuracy and compliance within the medical office and helps prepare you for your certification exam.
  • This medical office assistant course places special emphasis on the impending ICD-10 compliance date set forth by the Centers for Medicare and Medicaid Services (CMS), the transition to electronic health records systems, and the latest CMS-1500 claim form.
  • Your program includes numerous virtual field trips to reinforce advanced concepts and enhance your multimedia experience.

Medical Administrative Assistant Certification

Ashworth College career school partners with the National Healthcareer Association (NHA) to provide you with a valuable opportunity for professional certification.

Why choose NHA for your Medical Administrative Assistant Certification?

  • NHA has certified more than 450,000 allied health professionals in the last 25 years.
  • NHA is meeting the demand for credentialed professionals by offering The National Commission for Certifying Agencies (NCCA) nationally accredited certifications.
  • The Certified Medical Administrative Assistant (CMAA) credential from NHA can help give you a competitive advantage in your field, as it's often recognized by many employers and may open the door for more job opportunities, higher pay, and job security.
  • NHA exams are administered at hundreds of locations nationwide to make the exam experience convenient for you.
  • NHA offers innovative certification preparation options that feature online practice drills, detailed test plans, review questions, case studies, and progress-tracking to help you assess your level of readiness for certification.
  • NHA offers customized continuing education and recertification solutions to make sure you maintain your credential throughout your career.

State Requirements

A career in this field may require you to meet certain licensing, training, and other requirements that can vary by vocation and state. You should check with your state, local government and/or licensing board to find out which requirements may be applicable in your state. Click here for contact information on state licensing/regulatory boards and certain professional licensing information.

Our Medical Office Assistant Online Course

As part of Ashworth College's Medical Office Assistant Training program, you'll learn how to schedule appointments, maintain patient records, perform billing and coding duties, and manage financial accounts.

Employers are looking for medical office assistants who can:

  • Use patient scheduling software to schedule office visits, hospital admissions, and procedures
  • Process insurance paperwork to receive the correct reimbursement for the facility
  • Handle confidential patient information by adhering to HIPAA regulations
  • Navigate an EHR system and enter, analyze, and interpret electronic patient data

Ashworth College Student Reviews

"You can achieve your goals here at Ashworth College. It doesn’t set you up to fail. You can go at your own pace every step of the way."
– Carolyn McDale, Student

"Dreams really do come true! Thanks for helping me reach them Ashworth!"
– Samantha Currier, Student

"I love Ashworth College because I don't have to take student loans to pay my school fees. It is affordable and you can study at your own time."
– Michell Oberly, Student

"Thank you Ashworth for making it possible to go to school while having a family and a job! "
– Anna Bak, Student

Your Medical Office Assistant Course Includes:

  • CMA certification-aligned medical assisting textbook and learning guides
  • Medical dictionary
  • NHA Medical Administrative Assistant certification exam test-prep resources (after graduation)
  • NHA certification exam (cost included in program tuition)
  • Customized payment plans with 0% interest
  • Personalized career guidance

What certification is available for the Medical Office Assistant Diploma Program?

Ashworth College Medical Office Assistant career diploma program graduates are eligible to sit for the Certified Medical Administrative (CMAA) exam administered by the National Healthcareer Association (NHA).

What features should I look for in the Ashworth College Medical Office Assistant Course compared to other schools' programs?

It's important that the medical administrative assistant training you choose includes the latest information on front office practices, claims processing, patient scheduling software, and medical record documentation. Look for a program that has only the lesson content you need to know; a program that's focused on the medical office skills you need to start your career. Your program should include lessons on medical terminology, HIPAA compliance, electronics claims processing, and both ICD-9 and ICD-10 coding practices. You also want a program that compares and contrasts government and commercial health insurance plans.

Is this Medical Office Assistant course all online or do I get books?

The program textbook is shipped to the student. Learning guides are for this course are available online and as printed booklets.

Our Medical Office Assistant training can help open the door to a satisfying health industry career. Call 1-800-957-5412 or enroll online today.

*Certification Exam Requirements: Certification exam prerequisites vary. Please check with NHA for their requirements.