Medical Office Receptionist Training
Earning a career certificate as a Medical Office Receptionist through Ashworth College's Medical Office Receptionist training is a great way to get your start in the healthcare field and focus on the daily patient interactions required of front-desk personnel. You'll have the opportunity to learn how to provide professional customer service to patients who visit medical facilities and perform the day-to-day scheduling, billing and communications tasks that keep these offices running smoothly. What you learn can be applied to a variety of healthcare settings, including hospitals, physician offices, physical therapy centers and personal care homes. You could finish your medical receptionist training in as few as 3 months! Take the first step toward a fulfilling career today.
Lesson Group 1: Orientation: Ashworth College Career ProgramLearning at Ashworth
The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.
Introduction to the basic operations of allied health careers and the legal and ethical issues students may encounter while working in the many different venues available for these fields.
Lesson Group 2: Medical Workplace FoundationsEssential Workplace Technologies
Review of common workplace technology related to computing and communication, such as common operating systems, software applications for word processing, and spreadsheets, as well as mobile communication tools.
Professionalism and workplace etiquette; phone skills; writing emails and texts; writing and formatting reports.
Definition of bloodborne pathogens; common bloodborne pathogens; exposure accidents in the healthcare setting; exposure control plan; universal precautions in the healthcare setting; HIPAA privacy and security rules; difference between privacy and security; types of protected health information within the medical field.
Lesson Group 3: Medical and Body Systems TerminologyMedical Terminology
Fundamentals and origins of medical terms; analyzing, defining, and creating medical terms; identifying major body structures and directional terms.
Anatomy, physiology, and basic terminology related to the integumentary, musculoskeletal, digestive, cardiovascular, lymphatic, respiratory, endocrine, and nervous systems.
Anatomy, physiology, and basic terminology related to the urinary and reproductive systems; gynecology, obstetrics, and neonatology terms and conditions; anatomy of the eyes and ears.
An overview of the terminology related to major chronic and infectious diseases as well as surgical treatments for those diseases.
Lesson Group 4: Working in the Medical OfficeMedical Law and Ethics
Criminal versus civil law; negligence and abandonment claims; informed consent; the Hippocratic oath; AMA Principles of Medical Ethics; standards of care; the Patient's Bill of Rights; HIPAA requirements.
Verbal and nonverbal communication; effective listening; feedback in patient care; assertive and aggressive behavior; general office safety measures; medical waste; OSHA standards and guidelines; universal precautions; proper body mechanics; telephone techniques and triage; handling difficult callers and emergency phone calls.
Receptionist responsibilities and legal and ethical duties; opening and closing the medical office; obtaining information from new patients; handling angry patients and waiting room emergencies; scheduling systems and equipment; maintaining correct documentation; scheduling hospital admissions and surgeries; ethical issues related to scheduling; conditions for emergencies.
Elements of office flow; HIPAA regulations for medical records; basic office equipment; handling drug samples; letter writing considerations; drafting, proofreading, and editing letters; preparing envelopes; mail service classifications; computer hardware, software, security, and maintenance; ergonomic workstations.
Lesson Group 5: Medical Records, Billing, Claims, and CodingMedical Records
Problem-oriented records; the SOAP charting method; file storage units; alphabetic, numeric, and color-coded filing systems; cross-referencing systems; quality assurance; statutes of limitations; electronic versus paper records; converting to electronic records; HIPAA compliance for electronic records; personal digital assistants.
Determining fees; billing methods and statement preparation; credit policies and collections processes; aging accounts; check writing systems; accepting third-party payments; methods for endorsing checks; recurring monthly expenses; making deposits; reconciling bank statements.
Comparing and contrasting health maintenance organizations (HMOs), preferred provider organizations (PPOs), and traditional insurance programs; benefits and explanation of group, individual, and government-sponsored health benefits; health insurance forms; medical claim forms and the claims submission process; insurance claim security, tracking, and rejection.
Purpose of diagnostic coding; principles of ICD-9-CM and ICD-10-CM coding; basic rules and principles of CPT coding.
Why Choose Ashworth College's Medical Office Receptionist Online Program? Because You'll Get...
- One of the most affordable and convenient Medical Office Receptionist training programs offered on healthcare front-office skills.
- Training in customer service skills and patient communication techniques
- Prepared to perform essential medical office tasks, including scheduling appointments, updating medical records and insurance information, billing, claims submission and coding procedures.
- The most up-to-date information regarding HIPAA regulations, medical office safety and procedures and electronic health records—crucial information that helps to ensure accuracy and compliance within the medical office.
- Numerous virtual field trips to reinforce advanced concepts and enhance your multimedia experience.
A career in this field may require you to meet certain licensing, training, and other requirements that can vary by vocation and state. You should check with your state, local government and/or licensing board to find out which requirements may be applicable in your state. Click here for contact information on state licensing/regulatory boards and certain professional licensing information.
Your Medical Office Receptionist Training Course
In this program, you'll have the opportunity to learn how to address patient inquiries, schedule appointments, prepare office correspondence, accept payments, process claims and update patient records.
Employers are looking for office receptionists who can:
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages and/or scheduling appointments
- Greet persons entering the establishment, determine nature and purpose of visit and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- File and maintain records
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets and other documents
- Receive payment and record receipts for services
Ashworth College Student Reviews
"Thank you, Ashworth College, for giving me the tools to be successful."
– Jose Dones, Student
"You can achieve your goals here at Ashworth College. It doesn't set you up to fail. You can go at your own pace every step of the way."
– Carolyn McDale, Student
"I love Ashworth College because I don't have to take student loans to pay my school fees. It is affordable and you can study at your own time."
– Michell Oberly, Student
Your Medical Office Receptionist Training Includes:
- Medical office reception textbook and online learning guides
- Online exams and assessments
- Access to academic advisors
- Access to a learning resource center and library via Proquest
- Ability to track academic progress and manage account information via the Student Portal
- Personalized career guidance
- Ability to interact with peer students, faculty and staff via Ashworth's online community
What makes Ashworth College's Medical Receptionist training better than other schools' programs?
You want a program with the latest information on office reception duties, including customer service skills, patient communication, appointment scheduling, billing and collections and medical record documentation. Look for a program that has only the lesson content you need to know; a program that's focused on the medical office reception skills to help you start your career. Your program should include lessons on medical terminology, office communication and technology, electronic medical records and insurance claims processing. You also want a program that compares and contrasts government and commercial health insurance plans. Ashworth College's Online Medical Office Receptionist program does all that and more.
Is this course all online or do I get books?
The program is online but a textbook will also be shipped to you. Additional learning guides are available online.
Is there additional training available that builds on the skills attained in this program?
Ashworth's Medical Office Assistant career diploma program offers expanded training in administrative duties in the medical office.