Medical receptionist program curriculum

The medical receptionist program curriculum is developed by professionals with first-hand experience in this role, ensuring exceptional career relevance. As you progress through the course, you will gain in-demand skills for handling administration, patient relations, security, switchboards, and more, for hospitals, clinics, and other medical offices.

Medical Office Receptionist Orientation

In this course, you’ll examine the goals and values of Ashworth College, time management, creating a realistic weekly and monthly study schedule, the nature and purpose of assessments, how to study effectively to prepare for and take an online examination, and developing the skill sets necessary for success in the twenty-first century. You’ll also learn more about the allied health career options that are available to you and the necessary information you’ll need to be ethical, professional, and successful in those roles.

By the end of this course, you'll be able to do the following:

Identify the skills needed to be a confident and independent online learner.
Differentiate among the various available allied health professions.

Lesson Group 1: Medical Workplace Foundations

In this course, you’ll study key technologies and the communication and writing skills used by healthcare professionals. Additionally, you’ll review the chain of infection and explore how to minimize the threat of pathogens. You’ll also learn about the role that the Health Insurance Privacy and Portability Act and the Occupational Safety and Health Administration play in medical environments.

By the end of this course, you'll be able to do the following:

Identify the technologies, applications, writing and communication skills, and other concepts commonly used by healthcare professionals.
Explain how to control infection and pathogens.
Summarize how the Health Insurance Privacy and Portability Act and the Occupational Safety and Health Administration impact the medical environment.

Lesson Group 2: Medical and Body Systems Terminology

In this course, you’ll learn how to define basic medical terms and describe the anatomy and physiology of different body systems. You’ll also review the terminology associated with surgical procedures and chronic and infectious diseases.

By the end of this course, you’ll be able to do the following:

Explain how to build, define, and analyze medical terms.
Define terms and abbreviations associated with different body systems.
Identify the characteristics of various surgical treatments and major chronic and infectious diseases.

Lesson Group 3: Working in the Medical Office

In this course, you’ll learn how laws and ethics impact medical care and discover the best methods for communicating in the medical office under a variety of circumstances. You’ll also learn how to schedule and greet patients and explore the different technologies, equipment, procedures, and tasks commonly seen in the medical office.

By the end of this course, you’ll be able to do the following:

Recognize how ethics and the law impact medical care.
Identify common issues concerning communication and safety in the medical office.
Describe how to schedule and greet patients.
Identify the technologies, equipment, processes, and policies seen in medical office management.

Lesson Group 4: Medical Records, Billing, Claims, and Coding

In this course, you’ll review medical records, financial management, insurance and claims, and coding.

By the end of this course, you’ll be able to do the following:

Differentiate among types of medical records.
Summarize the medical billing and reimbursement process and the roles that insurance, claims, and coding play.

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Program Description

The Medical Office Receptionist certificate program is designed to provide you with the knowledge of the fundamental skills needed by medical office receptionists. You’ll define medical terminology, explain medical law and ethics, and learn how to fulfill administrative tasks around the medical office.

Program Objectives

After completing the Medical Office Receptionist program, students will be able to:

Identify basic concepts of technology, writing, and communication skills used in the workplace
Identify common pathogens found in the medical setting and the precautionary measures healthcare workers take to minimize the risk of contracting diseases
Identify HIPAA privacy rules and regulations and patient information commonly maintained by a healthcare facility
Using standard medical terminology, explain the structures and functions of the human body, including the senses and body systems
Outline the typical responsibilities of a medical office receptionist, describe the personal and professional ethics required for success in this profession, and explain how medical office receptionists are impacted by HIPAA and other healthcare-related regulations
Explain the procedures to follow to create and maintain accurate medical documentation, especially with regard to patient records, procedural and diagnostic coding, insurance claim forms, and other healthcare documentation
Demonstrate knowledge of medical insurance by outlining typical claims processing procedures and explaining the difference between government and commercial health insurance plans

Holding the front line on your career

You'll gain job skills from every lesson in the Medical Office Receptionist Career Certificate course and prep for your job search at the same time. The online tools available through the Ashworth College Central Network are integrated into your studies so you'll be ready to deliver a polished presentation of your qualifications to potential employers as soon as you graduate. You'll also be able to revisit the Ashworth College Central Network whenever you need to after you've earned your certificate. Learn more about it at the Ashworth College Career Services page.