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Medical receptionist program curriculum

The medical receptionist program curriculum is developed by professionals with first-hand experience in this role, ensuring exceptional career relevance. As you progress through the course, you will gain in-demand skills for handling administration, patient relations, security, switchboards, and more, for hospitals, clinics, and other medical offices.

Lesson Group 1: Orientation: Ashworth College Career Program

Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Allied Health Careers  

Introduction to the basic operations of allied health careers and the legal and ethical issues students may encounter while working in the many different venues available for these fields.

Lesson Group 2: Medical Workplace Foundations

Essential Workplace Technologies  

Review of common workplace technology related to computing and communication, such as common operating systems, software applications for word processing, and spreadsheets, as well as mobile communication tools.

Workplace Writing and Communications  

Professionalism and workplace etiquette; phone skills; writing emails and texts; writing and formatting reports.

Bloodborne Pathogens and HIPAA Regulations  

Definition of bloodborne pathogens; common bloodborne pathogens; exposure accidents in the healthcare setting; exposure control plan; universal precautions in the healthcare setting; HIPAA privacy and security rules; difference between privacy and security; types of protected health information within the medical field.

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Program Description

The Medical Office Receptionist program is designed to provide students with the knowledge and skills required for entry-level positions in healthcare offices. Students begin with an overview of essential workplace skills, including writing, communication, and technology, followed by in-depth coverage of medical terminology. Students then learn about healthcare law and ethics, appointment scheduling, medical records, insurance plans, and billing and coding procedures.

Program Objectives

After completing the Medical Office Receptionist program, students will be able to:

  1. Identify basic concepts of technology, writing, and communication skills used in the workplace
  2. Identify common pathogens found in the medical setting and the precautionary measures healthcare workers take to minimize the risk of contracting diseases
  3. Identify HIPAA privacy rules and regulations and patient information commonly maintained by a healthcare facility
  4. Using standard medical terminology, explain the structures and functions of the human body, including the senses and body systems
  5. Outline the typical responsibilities of a medical office receptionist, describe the personal and professional ethics required for success in this profession, and explain how medical office receptionists are impacted by HIPAA and other healthcare-related regulations
  6. Explain the procedures to follow to create and maintain accurate medical documentation, especially with regard to patient records, procedural and diagnostic coding, insurance claim forms, and other healthcare documentation
  7. Demonstrate knowledge of medical insurance by outlining typical claims processing procedures and explaining the difference between government and commercial health insurance plans

Holding the front line on your career

You'll gain job skills from every lesson in the Medical Office Receptionist Career Certificate course and prep for your job search at the same time. The online tools available through the Ashworth EDGE are integrated into your studies so you'll be ready to deliver a polished presentation of your qualifications to potential employers as soon as you graduate. You'll also be able to revisit the Ashworth EDGE whenever you need to after you've earned your certificate. Learn more about it at the Ashworth College Career Services page.

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Advance your career in our online API Program Name program. Call 1-800-957-5412