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Hotel and Restaurant Management Training

Certification Training and Exam Package

Learn about the exciting, fast-paced hospitality industry by earning a career diploma in Hotel and Restaurant Management in as little as 4 months. Ashworth College's Hotel and Restaurant Management Training online course also helps prepare you to take the ServSafe® Food Handler certification through the National Restaurant Association (NRA). Sanitation certification is required by most restaurants and food production facilities as a basic credential for their management staff. ServSafe certification is recognized by more federal, state and local jurisdictions than any other food safety certification. Enroll in our hotel and restaurant management training program today and finish in as fast as 4 months.

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Lesson Group 1: Orientation: Ashworth College Career Program

Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Concepts in Small Business and Self-Employment 

Evaluating your business idea; setting yourself apart from the competition; market testing; investment funding and donation funding; qualities of an entrepreneur; crowdfunding and angel investors.

Lesson Group 2: The Hotel Industry and Reservation Process

The Traditional Hotel Industry 

This lesson introduces you to the evolution of the hotel business, including understanding the hotel business, the service culture and what's meant by a cyclical industry. You'll also learn how hotels count and measure, the special characteristics of the hotel business, and the traditional classifications.

The Modern Hotel Industry 

This lesson teaches you about the modern hotel industry. You'll learn about new product, market, ownership and management patterns.

The Structures of the Hotel Industry 

This lesson covers the various structures of the hotel industry. You'll learn about the various forms of ownership in addition to the roles of the general manager, hotel manager, rooms manager, and manager of guest services.

Forecasting Availability and Overbooking 

In this lesson, you will be introduced to the process of forecasting available rooms, including room count. You'll also learn about overbooking and how to minimize the overbooking problem.

Global Reservations Technologies  

In this lesson, you will learn about the history of global distribution and trends in electronic reservations. You'll also be introduced to the automated revenue management systems, including the yield management revolution and automated yield management systems.

Individual Reservations and Group Bookings  

This lesson covers information on the components of the reservation and the convention and tour group business. You'll learn about the automated phone systems, information that is contained in the reservation, reservation coding, the segments of group business, and more.

Lesson Group 3: Managing Guest Services and Revenue Cycles

Managing Guest Services 

This lesson introduces you to the world of guest management. You'll learn about total quality management in inn-keeping, the real components of total quality management, and the definition of total quality management. You'll also learn about customer relations management, including measuring guest services and the Americans with Disabilities Act.

From Arrival to Rooming 

In this lesson, you will learn the importance of greeting guests on arrival, registration, and room assignment. You'll also learn about rooming the guest, including uniformed services, rooming slips, and arriving at the room.

The Role of the Room Rate 

In this lesson, you will be introduced to room rates and the economy, including supply and demand, competition, and elasticity. You'll also learn about additional factors in the rate, how time plays a factor in rates, and how to determine the proper room rate.

Billing the Guest Folio 

In this lesson, you will learn about the sale and recordkeeping of services, preparing the folio, and recording each transaction. You'll also learn about the different types of accounts receivable and the billing procedure, including recording charges and credits to accounts receivable.

Cash or Credit: The City Ledger 

In this lesson, you will learn about cash, credit and the city ledger, in addition to other city ledger categories. You will also learn about managing cash, checks, and credit.

The Night Audit 

This lesson introduces you to information about the auditor and the audit. You'll also learn about reconciling using a property management system, interfacing different systems, and verifying basic data.

Hotel Technology 

In this lesson, you will learn about the history of technology in the guest room, including its costs and benefits. You'll also learn about the new generation of technology in the room, communications systems, and other technologies, including in-room entertainment systems.

Lesson Group 4: Sanitation, Service, and Marketing the Restaurant

Introduction to the Foodservice Industry 

This lesson introduces you to foodservice industry trends, common denominators that shape a restaurant, overview of restaurant chains, the reasoning for restaurant failure, and success factors. You will also learn about trend analysis, different market categories, including the captive, mass, and status markets, and how meal occasion plays an important role in identifying different market segments.

Sanitation and Service 

In this lesson, you'll learn important information regarding sanitation and food safety regulations. You'll learn about personal hygiene, cross contamination, time and temperature, receiving and storage, food safety management systems, training hourly employees, and much more.

Marketing and Promoting the Operation 

In this lesson, you'll learn what defines marketing and how to develop a marking plan. You'll also learn about the promotional process, advertising and advertising agencies, sales promotion, and much more.

Lesson Group 5: Menu Design, Cost Control, and Restaurant Management

Menu Design and Delivering High-Quality Service 

This lesson introduces you to the importance of the menu, including the content, pricing, and design. You will also learn about the ways to make the service encounter unique, ways to identify service problems, principles of waiting, and the duties of the captain, server, and busperson in providing quality service.

Food, Beverage, and Controlling Costs 

This lesson introduces you to the steps in the process of purchasing and receiving food and beverages from the supplier. You'll also learn about the space requirements for storing and preparing items, in addition to cooking and servicing the items. You'll also learn about controlling costs, including the systematic approach to analyzing financial statements and capital budgeting.

Managing a Restaurant 

In this lesson, you'll learn about the many challenges facing managers in the restaurant industry, including hiring, training, and motivating employees, nutritional labeling on menus, and food safety warnings. You'll also learn about industry solutions, including the basic functional areas of a restaurant manager's job.

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Why Choose Ashworth College career school for your Hotel and Restaurant Management Training?

  • Ashworth College's online Hotel and Restaurant Management training is one of the most affordable online programs available.
  • Your Hotel and Restaurant Management course helps prepare you to take the ServSafe® Food Handler certification exam* through the National Restaurant Association (NRA) upon graduation. What's more, your fee for the certification exam is included as part of your program tuition, which means no additional cost to you!
  • Ashworth College's Hotel and Restaurant Management training teaches you about guest service management, the night audit, training the staff, marketing and promoting the operation, and proper sanitation procedures.
  • Your hotel and restaurant management courses include virtual field trips using Internet resources to reinforce advanced concepts, provide multimedia presentations, and to help develop your skills for research and professional growth.

ServSafe® Food Handler Certification

Ashworth College provides a valuable opportunity to graduates of the Hotel and Restaurant Management training program. This program helps prepare you to take the ServSafe® Food Handler certification exam* through the National Restaurant Association (NRA).

Why choose NRA for your certification?

  • The NRA is the largest foodservice trade association in the world, supporting over 500,000 restaurant businesses.
  • The NRA's certification exams are created by foodservice professionals.
  • ServeSafe® training and testing programs are widely recognized and accepted for requirement fulfillment.
  • The ServSafe® Food Handler certification exam* is available online to make your experience convenient and stress-free.

State Requirements

Licensing, certification, training and other requirements vary by vocation and state. Please check with your state, local government and/or licensing board to find out which requirements are applicable in your state.

Our Hotel and Restaurant Management Course

As part of Ashworth College's Hotel and Restaurant Management training courses, you'll learn valuable information needed to succeed as a professional in the hospitality industry. You'll learn about the structures of the hotel industry, how to properly make guest reservations and manage guest services, and how to work with hotel-specific technology. You'll also learn about the foodservice industry, including sanitation and service, how to market and promote the business, the importance of menu design, and how to control costs.

Employers are looking for hotel and restaurant managers that can:

  • Interview, hire, train, and oversee employees
  • Greet and register guests
  • Answer guest questions regarding policies and services
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments
  • Manage inventory and order food, beverages, equipment, and supplies
  • Oversee food preparation
  • Inspect supplies, equipment, and work areas
  • Ensure employees comply with health and food safety standards and regulations
  • Maintain budgets and payroll records and review financial transactions
  • Establish standards for personnel performance and customer service

Ashworth College Student Reviews

"I'm so proud of what I have achieved and the confidence that I have now. I'm just delighted to be a graduate!"
– Jessie Schmid, Student

"I'm proud to be a graduate. I highly recommend Ashworth to everybody."
– Susan Neubach, Student

"I love Ashworth College because I don't have to take student loans to pay my school fees. It is affordable and you can study at your own time."
– Michell Oberly, Student

Your Hotel and Restaurant Management Course Includes the Following:

  • Comprehensive textbooks and custom learning guides
  • ServSafe® Food Handler online training and certification exam* ($15 value)
  • Instructional and tutorial support from our experienced faculty
  • Membership in Ashworth College's online student community
  • Interactive student portal that can be accessed anytime and anywhere from your phone, tablet, or computer
  • Job resources and personalized career guidance from our dedicated Career Services team

What certifications are available for those interested in Hotel and Restaurant Management?

The ServSafe® Food Handler certification from the NRA can give you a competitive advantage in your field. Sanitation certification is often a requirement for managers in facilities that include food preparation operations and ServSafe® is one of the most recognized certification in the food preparation industry.

Do I need previous experience in the hospitality field to enroll in Ashworth College's Hotel and Restaurant Management school?

No, you don't need experience in the hospitality field to enroll in the Hotel and Restaurant Management program. This program is designed to teach you the skills and knowledge needed to be a professional in the hospitality field.

Is this hospitality training all online or do I get books?

Students can access the lesson materials online, but also receive printed learning guides. One textbook is included in the learning guides and the other is shipped to students at the required point in their training program.

The hotel management courses plus restaurant management training at Ashworth College are the perfect way to begin your hospitality career. Call us at 1-800-957-5412 or enroll online now.

*Certification Exam Requirements: Certification exam prerequisites vary. Please check with National Restaurant Association for their requirements.