Medical Administrative Assistant Procedures Program Curriculum

The Medical Administrative Assistant procedures program quickly takes you from fundamental concepts to hands-on skills and knowledge for the real world. Developed by practicing professionals, the course focuses on specialized skills that you’ll actually use on the job. Each lesson brings you closer to your dream career.

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Orientation to Online Learning (online)  

This lesson introduces you to online learning, with instruction on how to be successful as an Ashworth student. You’ll learn proven study skills, find out how to take advantage of different learning styles, and discover time management techniques. The lesson also includes a guide to career opportunities plus supplementary readings.

Lesson 1: A Day in the Life of a Medical Office Assistant  

An introduction to the personal and professional characteristics of an effective medical assistant, the various work environments available to a medical assistant, and day-to-day duties and responsibilities involved in both back and front office assisting.

Lesson 2: Medical Terminology  

An introduction to the concepts of word elements and combining and to some basic medical terminology.

Lesson 3: Medical Insurance Processing and Coding  

An introduction to the major medical insurance programs, procedural and diagnostic coding, and the procedures to fill out and file an insurance claim form.

Lesson 4: Safety in the Medical Office  

An introduction to the guidelines for the personal safety and well-being of staff and patients, and the recommended universal and standard precautions in the healthcare field.

Lesson 5: Legal and Ethical Issues  

The laws, ethics and standards in place that protect patients as well as healthcare workers. You will learn about the various types of malpractice, what a patient must do to prove that malpractice has occurred, and how, as a healthcare worker, you can protect your employer and yourself.

Lesson 6: Effective Medical Office Communication  

Effective techniques that will help you communicate professionally with patients, families, and coworkers in the health-care setting.

Lesson 7: Using Office Equipment and Computers  

The selection, use and maintenance of office equipment. Outlines the components of a computer as well as how to select and maintain them.

Lesson 8: Managing Correspondence and Supplies  

How to manage your business correspondence efficiently and professionally. You will also learn many of the techniques that medical assistants use to manage supplies.

Lesson 9: Managing the Flow of Medical Records  

The types of medical records and the procedures for maintaining them, and the different payment and collection methods used in a medical office. This Lesson also covers the business and management of the medical front office.

Lesson 10: Telephone Techniques and Scheduling  

The proper techniques to use with the medical office telephone system. You will also learn about another potential task as a medical assistant—setting up and maintaining an efficient schedule.

Lesson 11: Patient Reception and Education  

Setting the stage for a successful interaction between the patient and the doctor and other medical staff. This Lesson also stresses the importance of encouraging all patients to practice healthy habits and behaviors, and teaching them how to accomplish this goal.

Lesson 12: Medical Coding and Insurance Claims Processing  

The types of healthcare insurance that patients are likely to have, how payers set the charges they pay for providers’ services, and how to submit complete and accurate claims. You will also learn the basics of medical coding, which converts the medical terms used to document diagnoses, treatments and procedures provided to a patient into code numbers selected from standardized coding resources.

Lesson 13: Medical Billing and Accounting  

The business and financial duties that may be required of an administrative medical assistant, including billing to third-party payers (insurance carriers) and patients, collecting payments, accounting and bookkeeping.

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Program Description

The Medical Office Assistant: Administrative Procedures career certificate program provides students with an introduction to the administrative activities of a private medical practice, hospital office, or clinic department. Students learn how to schedule appointments, follow OSHA standards and universal precautions, differentiate between government and commercial health insurance programs, maintain patient records, ensure HIPAA compliance, perform billing and coding duties, and follow typical office management procedures.

Program Objectives

After completing the Medical Office Assistant – Administrative Procedures certificate program, students will be able to:

  1. Outline the typical responsibilities of a medical office assistant with an administrative focus, describe the personal and professional ethics required for success in this profession, and explain how medical office assistants are impacted by HIPAA and other healthcare regulations.
  2. Describe how a medical front office is typically managed, focusing on administrative processes and procedures.
  3. Explain the procedures involved in creating and maintaining accurate medical documentation, especially with regards to patient records, procedural and diagnostic coding, insurance claim forms, and other healthcare documentation.
  4. Demonstrate knowledge of medical insurance by outlining typical claims processing procedures and explaining the difference between government and commercial health insurance plans.

The Ashworth College Medical Administrative Assistant Procedures course give you the skills you need to succeed in a new job. Call 1-800-957-5412 or enroll online today.