What You'll Learn
Our Travel Agent training is comprised of 11 comprehensive lessons, including destination geography; air, land, rail and cruise travel; guidelines for building an itinerary; and more. You’ll also learn the latest booking procedures and how to create a Passenger Name Record.
Lesson 1: People and Places: Destination Geography
Lesson 2: North American Aviation and Airports
More than a sale on the importance of service; marketing; market research; tourists, day-trippers and discretionary travelers; the role of technology; the changing world of travel; place names; reading maps; land and water features; measuring distances, time and population; climate and weather; local customs: politics, the arts, language, food and beverage, religion and recreation; sources of information: guidebooks, TV, radio, videos, the Internet, trade publications, tourist boards, trade shows and familiarization trips; ecotourism; adventure travel.
Lesson 3: International Travel
Evolution of the aviation industry; airline classification; full service, regional and supplemental carriers; rules and regulators; airline routes; product distribution; codes and jargon; automation: Apollo/Galileo, Amadeus, Sabre, Worldspan and Orbitz; domestic airline fares; yield management; airline reservations; the disappearing paper ticket; airport access and design; flight operations; airport management; airplanes; baggage handling; special requests; arrivals and departures.
Lesson 4: Road and Rail Travel
Rules and regulations for international travel; passports and visas; other documentation; traveler's health and safety; travel advisories; customs regulations and procedures; declarations; duty-free exemptions; prohibited and restricted articles; airport duty-free shops; foreign currency exchange; ways to carry money; international aviation: routes and schedules, airport codes, airline fares, consolidators, reservations and ticketing; fare principles; International Air Transport Association.
Supplement: Time Management Guide
Evolution of the rail industry; domestic passenger trains and regulation; Amtrak: accommodations, routes, fares and reservations; VIA Rail Canada; international passenger trains and train stations; rail passes; great train trips of the world; reference materials; the future of rail travel; the car rental industry; domestic car rentals; motorists' organizations; international rental.
Lesson 5: Cruising
How to be more productive and use your time efficiently - both as a student and when you start your new career.
Lesson 6: Travelers at Rest: The Hospitality Industry
Evolution of the cruise industry; the cruise product; traditions of the sea; life aboard ship: dining, accommodations, security, food and beverage service; dress, personal services, port calls and debarkation; passenger profiles; popular cruise areas; coastal cruises; specialty expedition cruises; freighters; rules and regulations; management on ship and shore; cruise sales; cruise reference books.
Lesson 7: World Tours
Evolution of the modern hotel; industry pioneers; hotel classification; unique properties; corporate structure; price tiers and branding; hotel staffing; food and beverage service; rules and regulators; hotel sales and reservations.
Lesson 8: Meetings and Marketing
Evolution of the tour; the grand tour; the cook's tour; the golden age; tauck tours; mass tourism; independent tours; hosted tours; escorted tours; niche marketing; touring areas and destinations; theme parks; museum villages; parks, forests, campgrounds and trailer parks; international, national and regional tour organizations; tour development; determining costs; tour sales and operations; establishing reservations and documentation procedures; operating the tour; the tour director; follow-through; tourism and the environment; nature tourism.
Lesson 9: The Computer Reservations System
Evolution of the modern meeting; meeting development: site selection, negotiating with suppliers, pricing, payments, promotion and handling reservations; operating the meeting: registration desk, meal functions, room setup and equipment; trade shows; rules and regulators; incentive travel: setting objectives, measuring performance, choosing rewards and celebrating achievement; marketing strategy; sales outlets; the travel agency; the Internet; promoting; qualifying prospects; presenting; closing the sale; trade associations and educational organizations.
Lesson 10: Building the Itinerary
Computer basics; how travel industry computers communicate; how the CRT performs it functions; basics of the keyboard; entering computer commands; agent identification; agent assembly areas; encoding; decoding.
Lesson 11: Building the Passenger Name Record
The fare shopper display; how to display and interpret a city pair availability screen and a return flight availability screen; selling from availability displays; the direct sell entry; how to sell a flight from the city pair availability screen; how to direct sell a flight segment.
Supplement: Career Search Guide
Mandatory PNR fields; creating a passenger name record (PNR); adding optional data fields and multiple name fields; modifying existing PNR data; how to retrieve an existing PNR and display all or part of the PNR; how to price, ticket and end a PNR; automated ticketing; format review.
Preparing for a travel career; interviewing techniques; writing your resume and letters of inquiry; locating opportunities; presenting yourself.
Close Curriculum Details
What You Get
Learn how to become a travel agent online with in-depth training covering the key skills you need to succeed in the real world. Start when you’re ready, study at your own pace and get personal guidance as you need it. We’ll give you a strong foundation for a meaningful career in the travel industry.
Our course combines a balance of theoretical concepts and practical application. Your tuition covers:
- Detailed travel agent textbook & study guide
- Career search & time management guides
- Road atlas
- Open-book, online exams
- Dedicated academic support and tutoring
- Participation in the Student Community
- Career Services powered by CareerBuilder®
Graduates of our travel agent course receive a diploma suitable for framing and may attend our annual graduation ceremony. Your diploma marks the beginning of your journey toward career success.
Explore your world! Begin your Travel Agent training today. Speak with an Admissions Advisor at 1-800-957-5412 or enroll online now.