Medical Office Training

Career Diploma in
Medical Office Assistant

Start a worthwhile career in healthcare with our Medical Office Assistant training courses. Study on your terms and after graduating you can earn your Certified Medical Administrative Assistant (CMAA) from our partner, the National Healthcareer Association (NHA). NHA certification is nationally recognized, opening the door to more job opportunities, improved pay and professional advancement.

  • Prerequisite: None
  • Study Method: Textbooks with Online Exams
  • Program Length: As few as 6 Months

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  What You'll Learn

Our Medical Office Assistant Training course is comprised of 24 comprehensive lessons. The information selected for course has been chosen specifically to ensure you have the tools you’ll need to succeed when entering the healthcare career field. In our Certified Medical Office Assistant course you’ll learn practical skills including…

  • Procedures for purchasing lab supplies
  • Preparing patient charts
  • Processing insurance claim
  • The chain of infection
  • Precautions regarding human tissue, blood, and fluids

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Lesson 1: A Day in the Life of a Medical Office Assistant  

Kinds of medical specialists; staff responsibilities in a medical practice; running the front office; scheduling appointments; taking vital signs; using a computer; patient confidentiality.

Lesson 2: Medical Terminology  

Easy ways to understand word roots, prefixes and suffixes, plus common medical words and terms; analyzing word parts to determine their meanings; singular and plural forms; why learning medical terminology is important.

Lesson 3: Medical Insurance Processing and Coding  

An overview of the major medical insurance plans; completing insurance claim forms correctly; familiarizing yourself with codes for medical procedures and diagnoses from the CPT and ICD-9-CM manuals.

Lesson 4: Safety in the Medical Office  

The chain of infection; precautions regarding human tissue, blood, and fluids; reducing disease transmission; sanitation and sterilization; common diseases and tests.

Lesson 5: Legal and Ethical Issues  

In this lesson, you will learn about laws, ethics, and the standards in place that protect patients as well as health care workers. You will learn about the various types of malpractice, what a patient must do to prove that malpractice has occurred, and how, as a health care worker, you can protect your employer and yourself.

Lesson 6: Effective Medical Office Communication  

As you study this lesson, you will learn effective techniques that will help you communicate professionally with patients, families, and coworkers in the health-care setting.

Lesson 7: Using Office Equipment and Computers  

This lesson covers the selection, use, and maintenance of office equipment. It also outlines the components of a computer as well as how to select and maintain them.

Lesson 8: Managing Correspondence and Supplies  

This lesson will help you learn to manage your business correspondence efficiently and professionally. You will also learn many of the techniques that medical assistants use to manage supplies.

Lesson 9: Managing the Flow of Medical Records  

The purpose of this lesson is to introduce you to the types of medical records and the procedures for maintaining them, and to the different payment and collection methods used in a medical office. This lesson also covers the business and management of the medical front office.

Lesson 10: Telephone Techniques and Scheduling  

In this lesson, you will learn proper techniques to use with the medical office telephone system. You will also learn about another potential task as a medical assistant—setting up and maintaining an efficient schedule.

Lesson 11: Patient Reception and Education  

In this lesson, you will learn how to set the stage for a successful interaction between the patient and the doctor and other medical staff. This lesson also stresses the importance of encouraging all patients to practice healthy habits and behaviors, and teaching them how to accomplish this goal.

Lesson 12: Medical Coding and Insurance Claims Processing  

In this lesson, you will learn about the types of health care insurance that patients are likely to have, how payers set the charges they pay for providers’ services, and how to submit complete and accurate claims. You will also learn the basics of medical coding, which converts the medical terms used to document supplies and services provided to a patient into code numbers selected from standardized coding resources.

Lesson 13: Medical Billing and Accounting  

In this lesson, you will learn about some of the business and financial duties that may be required of an administrative medical assistant, including billing to third-party payers (insurance carriers) and patients, collecting payments, accounting, and bookkeeping.

Lesson 14: Medical Office Environment  

You will discusses how disease is transmitted and specific steps to take to prevent its transmission. You will learn techniques for controlling the spread of disease via medical instruments and equipment. You will also learn how to recognize signs and symptoms of common infectious diseases. You will learn about blood-borne pathogens (i.e., HIV and hepatitis, among others) and how you can take precautions to protect yourself, your coworkers, and your patients from becoming infected.

Lesson 15: Anatomy and Physiology: Organization of the Body and Integumentariy, Skeletal, and Muscular Systems  

The purpose of this lesson is to familiarize you with the organization of the human body and the structures and functions of the skeletal, integumentary, and muscular systems.

Lesson 16: Anatomy and Physiology: Nervous, Circulatory, and Immune Systems  

The purpose of this lesson is to familiarize you with the nervous, circulatory, and immune systems.

Lesson 17: Anatomy and Physiology: Respiratory, Digestive, and Endocrine Systems  

The purpose of this lesson is to familiarize you with the structure and function of the respiratory, digestive, and endocrine systems.

Lesson 18: Anatomy and Physiology: Special Senses and Urinary and Reproductive Systems  

The purpose of this lesson is to familiarize you with the structures and functions of the “special” senses (smell, taste, vision, hearing, and equilibrium). The special senses are those that have sensory receptors in the head. This lesson also covers the urinary and the reproductive systems.

Lesson 19: Assisting with Patients  

In this lesson, you will learn a broad spectrum of clinical skills beginning with the initial patient interview and including a range of medical examinations from the taking of vital signs to teaching patients how to promote health and prevent disease.

Lesson 20: Specialty  

In this lesson, you will learn about the types of examinations and diagnostic tests used in the specialty medical fields. You will also learn about the medical assistant’s role in collecting and processing specimens and preparing patients for and assisting with in-office clinical and minor surgical procedures.

Lesson 21: Physical Therapy and Medical Emergencies  

In this lesson, you will learn to apply cold and heat therapies, teach basic exercises, and demonstrate the use of canes, walkers, crutches, and wheelchairs. You will also learn how to assess the urgency of an emergency situation and appropriately handle any emergency that might arise.

Lesson 22: Laboratory Procedures  

In this lesson, you will study the various types of laboratory equipment and their use. You will also be introduced to current safety legislation applicable to the laboratory setting. Additionally, you will learn about the different forms of microorganisms and how to identify these life forms. Finally, you will learn the role of quality control in ensuring reliable test results.

Lesson 23: Nutrition and Diagnostic Equipment  

In this lesson, you will learn the importance of diet in health and the role of the clinical medical assistant in promoting and teaching good nutrition. You will also learn more about the anatomy and physiology of the heart and the respiratory system. In addition, you will be introduced to diagnostic radiology testing and the role a medical assistant might play in preparing patients for these tests.

Lesson 24: Pharmacology and Drug Administration  

In this lesson, you will learn about the science of drugs and how to prevent mistakes that can lead to allergic reactions to drugs, harmfull drug interactions, injury, and even death. This lesson will also introduce you to medications frequently adminstered in medical practices, and you will learn the principles of proper drug administration.

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  What You Get

National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA)

Complete our Medical Office Assistant training online and on your terms. Begin when you’re ready, study at your own pace and get receive assistance if you need it. We’ve removed the barriers so you can make fast progress! The content in the Certified Medical Office Assistant training courses balances integral theoretical concepts and practical application. Your tuition covers:

  • Comprehensive medical office assistant textbook
  • Certification-aligned study guide
  • Dedicated academic support and tutoring
  • Participation in the Student Community
  • Career Services powered by CareerBuilder®

After graduation...

  • Fully interactive test prep resources ($56 value) provided by the National Healthcareer Association (NHA), to help you build your skills and pass the exam with confidence
  • Proctored Certified Medical Administration Assistant exam ($105 value), delivered by the NHA
  • NHA Certification certificate and wallet ID card ($19 value) after passing exam

Upon graduating our certified medical office training you’ll receive your diploma as well as an invitation to participate in our annual graduation ceremony. You’ll be proud knowing your career diploma will assist you in not only getting your dream job, but also in passing the Medical Administrative Assistant Certification (CMAA) from the National Healthcareer Association (NHA).

  • Medical Office Assistant Training Books


  • Medical Office Assistant Training Diploma


  • Graduation Video


We’ve cleared the way. Start your medical office training online today. Speak with an Admissions Advisor at 1-800-957-5412 or enroll online now.