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Hotel Management Courses

Career Diploma in
Hotel and Restaurant Management

Prepare for an exciting career in the fast-paced hospitality industry with our Hotel and Restaurant Management training. Our Hotel and Restaurant Management training program teaches the practical skills you need to prepare for a professional career in a dynamic industry. Graduate ready to earn your ServSafe® Food Handler certification through the National Restaurant Association.

  • Prerequisite: None
  • Study Method: Textbooks with Online Exams
  • Program Length: As few as 4 Months

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  What You'll Learn

Our Hotel and Restaurant Training course consists of practical, easy-to-follow lessons. Each lesson teaches fundamental concepts followed by hands-on, real-world skills. Review exercises focus on key topics such as...

  • Package plans including travel, events and tourist activities
  • A typical hotel’s organizational chart
  • Front desk reservations
  • Understanding room count and availability
  • Setting realistic house regulations
  • Managing food and beverage
  • Delivering excellent customer service

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Lesson 1: Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Lesson 2: Concepts in Small Business and Self-Employment  

Evaluating your business idea; setting yourself apart from the competition; market testing; investment funding and donation funding; qualities of an entrepreneur; crowdfunding and angel investors.

Lesson 3: The Traditional Hotel Industry  

This lesson introduces you to the evolution of the hotel business, including understanding the hotel business, the service culture and what's meant by a cyclical industry. You'll also learn how hotels count and measure, the special characteristics of the hotel business, and the traditional classifications.

Lesson 4: The Modern Hotel Industry  

This lesson teaches you about the modern hotel industry. You'll learn about new product, market, ownership and management patterns.

Lesson 5: The Structures of the Hotel Industry  

This lesson covers the various structures of the hotel industry. You'll learn about the various forms of ownership in addition to the roles of the general manager, hotel manager, rooms manager, and manager of guest services.

Lesson 6: Forecasting Availability and Overbooking  

In this lesson, you will be introduced to the process of forecasting available rooms, including room count. You'll also learn about overbooking and how to minimize the overbooking problem.

Lesson 7: Global Reservations Technologies  

In this lesson, you will learn about the history of global distribution and trends in electronic reservations. You'll also be introduced to the automated revenue management systems, including the yield management revolution and automated yield management systems.

Lesson 8: Individual Reservations and Group Bookings  

This lesson covers information on the components of the reservation and the convention and tour group business. You'll learn about the automated phone systems, information that is contained in the reservation, reservation coding, the segments of group business, and more.

Lesson 9: Managing Guest Services 

This lesson introduces you to the world of guest management. You'll learn about total quality management in inn-keeping, the real components of total quality management, and the definition of total quality management. You'll also learn about customer relations management, including measuring guest services and the Americans with Disabilities Act.

Lesson 10: From Arrival to Rooming  

In this lesson, you will learn the importance of greeting guests on arrival, registration, and room assignment. You'll also learn about rooming the guest, including uniformed services, rooming slips, and arriving at the room.

Lesson 11: The Role of the Room Rate  

In this lesson, you will be introduced to room rates and the economy, including supply and demand, competition, and elasticity. You'll also learn about additional factors in the rate, how time plays a factor in rates, and how to determine the proper room rate.

Lesson 12: Billing the Guest Folio  

In this lesson, you will learn about the sale and recordkeeping of services, preparing the folio, and recording each transaction. You'll also learn about the different types of accounts receivable and the billing procedure, including recording charges and credits to accounts receivable.

Lesson 13: Cash or Credit: The City Ledger  

In this lesson, you will learn about cash, credit and the city ledger, in addition to other city ledger categories. You will also learn about managing cash, checks, and credit.

Lesson 14: The Night Audit  

This lesson introduces you to information about the auditor and the audit. You'll also learn about reconciling using a property management system, interfacing different systems, and verifying basic data.

Lesson 15: Hotel Technology  

In this lesson, you will learn about the history of technology in the guest room, including its costs and benefits. You'll also learn about the new generation of technology in the room, communications systems, and other technologies, including in-room entertainment systems.

Lesson 16: Introduction to the Foodservice Industry  

This lesson introduces you to foodservice industry trends, common denominators that shape a restaurant, overview of restaurant chains, the reasoning for restaurant failure, and success factors. You will also learn about trend analysis, different market categories, including the captive, mass, and status markets, and how meal occasion plays an important role in identifying different market segments.

Lesson 17: Sanitation and Service  

In this lesson, you'll learn important information regarding sanitation and food safety regulations. You'll learn about personal hygiene, cross contamination, time and temperature, receiving and storage, food safety management systems, training hourly employees, and much more.

Lesson 18: Marketing and Promoting the Operation  

In this lesson, you'll learn what defines marketing and how to develop a marking plan. You'll also learn about the promotional process, advertising and advertising agencies, sales promotion, and much more.

Lesson 19: Menu Design and Delivering High-Quality Service  

This lesson introduces you to the importance of the menu, including the content, pricing, and design. You will also learn about the ways to make the service encounter unique, ways to identify service problems, principles of waiting, and the duties of the captain, server, and busperson in providing quality service.

Lesson 20: Food, Beverage, and Controlling Costs  

This lesson introduces you to the steps in the process of purchasing and receiving food and beverages from the supplier. You'll also learn about the space requirements for storing and preparing items, in addition to cooking and servicing the items. You'll also learn about controlling costs, including the systematic approach to analyzing financial statements and capital budgeting.

Lesson 21: Managing a Restaurant  

In this lesson, you'll learn about the many challenges facing managers in the restaurant industry, including hiring, training, and motivating employees, nutritional labeling on menus, and food safety warnings. You'll also learn about industry solutions, including the basic functional areas of a restaurant manager's job.

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  What You Get

Complete our online hotel management courses on your terms. Study at your own pace and get assistance when you need it. We’ve removed the obstacles so you can move ahead fast!

Our Hotel and Restaurant Management training course delivers a balance of important theory and useful application. Your tuition covers:

  • Comprehensive textbooks and study guides
  • Online open-book exams
  • ServSafe® Food Handler online training and certification exam ($15 value)
  • Dedicated academic support and tutoring
  • Access to the Student Community
  • Career Services powered by CareerBuilder®

Graduates of our Hotel and Restaurant Management training course receive a personalized diploma and may attend our annual graduation ceremony. With a career diploma from an accredited Hotel and Restaurant Management course, you’ll be on your way to your dreams.

  • Hotel Management Courses Books

    Textbooks

  • Hotel Management Courses Diploma

    Diploma

  • Graduation Video

    Ceremony

We’ve cleared the way. Start your hotel management courses today. Speak with an Admissions Advisor at 1-800-957-5412 or enroll online now.

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