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Retail Management Training

Career Diploma in
Retail Management

The Retail Management training you’ll receive in our Retail Management course shows you how to create a pleasurable shopping experience for retail customers and a profitable experience for yourself. Gain the expertise to manage a department, a store, a franchise operation or your own boutique.

  • Prerequisite: None
  • Study Method: Textbooks with Online Exams
  • Program Length: As few as 6 Months

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This Career Program
Now $10 Down

  What You'll Learn

Encompassing customer relations with strategic planning, marketing, financial analysis and merchandising, our Retail Management training gives you the knowledge necessary to sell any product and grow a retail business. The lessons are challenging but easy to follow, with practice exercises reinforcing key topics such as multichannel retailing, consumer behavior, merchandise assortment and pricing, just to name a few.

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View Curriculum Details  

Lesson 1: Learning at Ashworth  

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Lesson 2: Concepts in Small Business and Self-Employment  

Evaluating your business idea; setting yourself apart from the competition; market testing; investment funding and donation funding; qualities of an entrepreneur; crowdfunding and angel investors.

Lesson 3: Setting the Foundation and Customer Service  

Defining retailing; traits of successful retailers; the retail organization; management positions; departmental personnel; management training; motivating employees; components of customer service in the retail environment; training employees in good customer service practices.

Lesson 4: Success as a Large Retail Store Department Manager  

The corporate mission statement; management strategies; target and niche marketing; department manager responsibilities; store set-up; department layout; personalization; buyers and vendors; business meetings; business analysis; controlling department performance.

Lesson 5: Success as a Small Retail Store Entrepreneur  

Specialty retailing; capitalization; location; market analysis; traits of a successful entrepreneur; steps to launching a small retail enterprise; competing against large retailers; store design; principles of store set-up; store aesthetics, fixtures, and colors; incremental and impulse sales; customer loyalty programs; multichannel retailing; Internet opportunities for small businesses.

Lesson 6: The Exciting World of Retailing  

The economic significance of retail sales; retail employment; the top 25 global retailers; structure of retailing and global distribution channels; retail management and entrepreneurial opportunities; decision making; implementing retail strategy; trends in retailing; retailer characteristics; food, general merchandise, non-store, and services retailing; types of ownership.

Lesson 7: Multichannel Retailing and Consumer Buying Behavior  

Retail channels for interacting with customers; trends and implications; electronic retailing: multichannel retailing; shopping in the future; types of buying decisions; the buying process; social factors influencing buying decisions; market segmentation.

Lesson 8: Retailing Strategies: Strategic Planning and Financial Performance  

Definition of retail market strategy; target market and retail format; building a competitive advantage via location, human resource management, unique merchandise, distribution and information systems; vendor relations and customer service; market penetration, expansion and diversification; global growth opportunities; the strategic retail planning process; the strategic profit model: sales, margins and expenses; the turnover path; return on assets; setting performance objectives.

Lesson 9: Retailing Strategies: Retail Location and Site Selection  

Retailing centers; city or town locations; freestanding sites; location and retail strategy; economies of scale versus cannibalization; demographics; business climate; accessibility; locational advantages within a center; trade area; methods of estimating demand.

Lesson 10: Human Resource Management, Information Systems, and Customer Relationship Management  

Gaining competitive advantage via human resource management; organization of a single store, regional department store, and other types of retailers; coordinating merchandise with store management; building employee commitment; managing diversity; legal issues; supply chain management; data warehousing; electronic data interchange; logistics of distribution; implementing CRM programs; collecting and analyzing customer data; market segments.

Lesson 11: Merchandise Management: Merchandise Assortment, Buying Systems, and Vendor Relations  

Organizing buying by categories; the merchandise plan; margins, sales and inventory turnover; sales forecasting; assortment planning; staple merchandise-buying systems; fashion merchandise budget plan; open-to-buy; allocating merchandise to stores; analyzing merchandise performance; branding strategies; international sourcing; negotiating and partnering with vendors.

Lesson 12: Pricing and the Retail Communication Mix  

Pricing strategies; setting prices; price adjustments; using price to stimulate sales; building brand equity; personal and impersonal methods of communicating with customers; planning, implementing and evaluating retail communication programs.maybe two weeks ago

Lesson 13: Store Management  

Key management duties; recruiting employees; training, motivating and managing new store employees; compensation; controlling costs; reducing inventory loss; elements of good store design and layout; space planning; presenting merchandise; atmospherics; customer service strategies; customer evaluation of service quality; meeting and exceeding service standards.

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  What You Get

Complete your Retail Management course online on your schedule. Total flexibility lets you complete the program at your own pace. We’ve removed the obstacles so you can move ahead in retail management from the convenience of your home.

Our course combines a balance of theoretical concepts and practical application. Tuition includes:

  • Detailed retail management textbook & study guides
  • Online, open-book exams
  • Instructor guidance and unlimited tutoring
  • Participation in the Student Community
  • Career Services powered by CareerBuilder®

Graduates of our Retail Management training receive a personalized career diploma and may attend our annual graduation ceremony. Your diploma in retail management will put you on the path to success!

  • Retail Management Training Books


  • Retail Management Training Diploma


  • Graduation Video


Are you an organized person with an outgoing and friendly personality? Retail Management may be your ideal career. All you need is profession training. Start today! Speak with an Admissions Advisor at 1-800-957-5412 or enroll online now.