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Medical Administrative Assistant Training

Career Certificate
Medical Office Assistant: Administrative Procedures

The Medical Office Assistant: Administrative Procedures Career Certificate gives you a quick start to a worthwhile career. With your medical administrative assistant certificate, you’ll be able to confidently plan, direct and coordinate medical and health services in a hospital or medical office.

  • Prerequisite: None
  • Study Method: Textbooks with Online Exams
  • Program Length: As few as 3 Months

See all Career Certificates Programs  

Payments as Low as
$34 Per Month

  What You'll Learn

You’ll receive a well-rounded introduction to medical terms, insurance processing, medical office equipment, medical records, confidentiality issues, patient education, medical billing and more. When you graduate with your Medical Administrative Assistant Certificate, you will be ready to advance in your current job or explore a new career path.

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View Curriculum Details  

Orientation to Online Learning (online)  

This lesson introduces you to online learning, with instruction on how to be successful as an Ashworth student. You’ll learn proven study skills, find out how to take advantage of different learning styles, and discover time management techniques. The lesson also includes a guide to career opportunities plus supplementary readings.

Lesson 1: A Day in the Life of a Medical Office Assistant  

An introduction to the personal and professional characteristics of an effective medical assistant, the various work environments available to a medical assistant, and day-to-day duties and responsibilities involved in both back and front office assisting.

Lesson 2: Medical Terminology  

An introduction to the concepts of word elements and combining and to some basic medical terminology.

Lesson 3: Medical Insurance Processing and Coding  

An introduction to the major medical insurance programs, procedural and diagnostic coding, and the procedures to fill out and file an insurance claim form.

Lesson 4: Safety in the Medical Office  

An introduction to the guidelines for the personal safety and well-being of staff and patients, and the recommended universal and standard precautions in the health care field.

Lesson 5: Legal and Ethical Issues  

The laws, ethics and standards in place that protect patients as well as health care workers. You will learn about the various types of malpractice, what a patient must do to prove that malpractice has occurred, and how, as a health care worker, you can protect your employer and yourself.

Lesson 6: Effective Medical Office Communication  

Effective techniques that will help you communicate professionally with patients, families, and coworkers in the health-care setting.

Lesson 7: Using Office Equipment and Computers  

The selection, use and maintenance of office equipment. Outlines the components of a computer as well as how to select and maintain them.

Lesson 8: Managing Correspondence and Supplies  

How to manage your business correspondence efficiently and professionally. You will also learn many of the techniques that medical assistants use to manage supplies.

Lesson 9: Managing the Flow of Medical Records  

The types of medical records and the procedures for maintaining them, and the different payment and collection methods used in a medical office. This Lesson also covers the business and management of the medical front office.

Lesson 10: Telephone Techniques and Scheduling  

The proper techniques to use with the medical office telephone system. You will also learn about another potential task as a medical assistant—setting up and maintaining an efficient schedule.

Lesson 11: Patient Reception and Education  

Setting the stage for a successful interaction between the patient and the doctor and other medical staff. This Lesson also stresses the importance of encouraging all patients to practice healthy habits and behaviors, and teaching them how to accomplish this goal.

Lesson 12: Medical Coding and Insurance Claims Processing  

The types of health care insurance that patients are likely to have, how payers set the charges they pay for providers’ services, and how to submit complete and accurate claims. You will also learn the basics of medical coding, which converts the medical terms used to document diagnoses, treatments and procedures provided to a patient into code numbers selected from standardized coding resources.

Lesson 13: Medical Billing and Accounting  

The business and financial duties that may be required of an administrative medical assistant, including billing to third-party payers (insurance carriers) and patients, collecting payments, accounting and bookkeeping.

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  What You Get

Complete your Medical Administrative Assistant training online on your terms. Start when you’re ready, study at your own pace and get personal guidance as you need it. We’ve removed the obstacles so you can move ahead fast!

The Medical Office Assistant: Administrative Procedures course includes everything you need to earn your career certificate. Your tuition covers:

  • Comprehensive textbook & study guides
  • Online, open-book exams
  • Dedicated academic support and tutoring
  • Career search and time management guides
  • Participation in the Student Community
  • Career Services powered by CareerBuilder®

Graduates receive a career certificate and may attend our annual graduation ceremony. Use the skills you learn as a stepping stone to career advancement or to pave the way toward a new career path.

  • Medical Administrative Assistant Training Books


  • Medical Administrative Assistant Training Diploma


  • Graduation Video


A better future is a keystroke away. Start your medical administrative assistant training online today. Speak with an Admissions Advisor at 1-800-957-5412 or enroll online now.